Different property cleaning company based on the analysis of previous work, the summary, general property company management team have reached a consensus: improve the level of property management services, expanding the scope of the realty service, from the internal service gradually to the external service, strive for to obtain benefits from market property company is the only way for sustainable development in the future.
To achieve this goal, to improve the level of property management is the basis of the fundamental is, therefore, must establish and improve various rules and regulations and internal management mechanism, clear the responsibility, right and management work, someone tube, the tube can do some good things to do, avoid pragmatic, everything starting from the actual needs, in order to solve problems for the purpose, on the basis of work solidly. This paper has combed the advanced management managers of various property cleaning companies in order to promote the management and development of the industry.
We will improve the rules and regulations and establish an internal management mechanism
All kinds of property cleaning company establish a series of in line with the principle of seeking truth from facts to adapt to the development of market economy and to the development of the property company rules and regulations, on the basis of strengthen the inspect the implementation of various rules and regulations to make property company's each work plan, by the method, basis and purpose of expansion; At the same time, in order to establish and improve internal management mechanism, adopt the way of "going out" and to high in strength and level of property management company there to "learn", drawing on advanced property of the company's internal management experience combined with our actual situation, on the basis of the management team, the administrative office of each management job function, function, made clear the scope of work, a specific division, to refine the work to everyone, to promote the various functional working enthusiasm, initiative and creativity, make management personnel at all levels exercise constantly in the work practice, business, management level was improved constantly.
The company is united and pragmatic, and the service awareness has improved significantly
As a property company, and constantly improve the service consciousness, service level and service quality, to maximize meet the needs of merchants and owners, on this basis can be improved steadily property income, and improve enterprise economic benefit, establish good corporate image.
For this purpose, the property company first of all, from the perspective of the ideological and political work, and play a role of party organization's fight fortress and party and league members, union activists model leading role, and lead all staff change service concept, to carry out the theoretical study and strengthen business training, make the leadership on down to the ordinary staff service consciousness and get constantly improve their own quality, the company leaders and managers at all levels often do a lot of grass-roots level to disabuse work, company has formed a unified and practical working environment;
Secondly, in order to be able to in the quality of the realty service more on a higher level, more in the future property qualification review on a class, property company strengthened the consult, collection of all kinds of information, the archive work, according to the different properties, such as departments, form, the reasonable classification, archive, has greatly helped to timely access to and use of the materials needed;
Third, attach importance to participate in and form all kinds of training activities, in takes an active part in all kinds of corporation organization training, learning at the same time in various parts of the internal (room) the working characteristics and properties of regular or irregular conduct the flag-raising ceremony, safety production, fire control knowledge, grooming, etiquette etiquette, equipment principles, property specifications, such as business training, make all staff service consciousness and service quality continuously improve;
Fourth, we should strengthen the implementation of the rules and regulations and promote the rapid and effective development of all work. Such as "morning session system", after carrying out daily briefings on the problems and to early to arrange the job specific fulfil those responsible, requirements must be finished the day can be done in the day, to find out the reason, can not be completed planning, completed within prescribed time limit, make each department office work efficiency obviously accelerated, changed the lazy, slow and poor working habits, to improve service consciousness, as far as possible to reduce complaints quickly and effective work has played a vital role.
Energy saving, reducing personnel, the management benefits obviously improved
Property company leaders are acutely aware that must strengthen cost consciousness of all staff, strengthen internal management, strengthening monitoring, streamline redundant staff, to reduce the losses of enterprises, improve enterprise efficiency, in the practical work are mainly from three aspects to do specific work:
First, in view of the procurement work is a key link in the process of energy saving property company implemented a strict monitoring system, set up in the process of often buy consumable purchase supplier details and establish long-term business relationship with suppliers. At the same time, in order to improve the service, the paid service enterprises in the park project, request procurement staff, in consultation service party is sure to purchase materials, or property company act as purchasing agency or the property company to purchase, maximum limit satisfy the business enterprise from the cost benefits. Through this series of measures to achieve the purpose of effective monitoring;
Secondly, based on the principle of the interests of merchants in can repair maintenance process is not new, can work without two people, one person can never do it with a two hours, one hour to repair the achieved good social benefits;
Third, to develop the activity of managment system, set an example in the recipients on the strict control of office supplies, office paper positive run out in the back, can do province province, unwrapped two or three old mop cleaning department 1 synthesis with, then the engineering department can use the parts in the scrap equipment unpick and wash and then take advantage of the personnel on duty in the case of does not affect the operation zone control, do not open the lamp can't open, open is short, less responsibility area do people walk light, water stop, and rewards and punishment regulations, through the joint efforts of every department (room), achieve the goal of the lower consumption.
Strengthen training to learn, improve comprehensive ability
First of all, strengthen staff training, learning, to raise the service level of consciousness, and we will continue to improve the rules and regulations and on the basis of quality information management, in order to in the second half of the property qualification review again on a higher level;
Second, reform the personnel system, which requires several tasks:
1, establish a system is positioned by business, in accordance with the relevant work needs and property management standards set up work, clear structure proportion, in order to solve administrative and support staff, professional and technical personnel less problems;
2, establish a system for post proportional amount, will work, task, layer upon layer decomposition, the implementation of the board, will ShangGangZhe economic income and future lifting hook, leaving no responsibility blank area, avoid over trifling, shuffle;
3. Establish a system for the recruitment of the post office, so that the people who are in the post are always in a positive and aggressive state.
Third, we will continue to improve the salary distribution system reform, the use of interests lever let each employee around their honest labor due to the legitimate interests of fast running, inertia of the elimination of cadres and employees, fully mobilize enthusiasm, initiative and creativity, makes all the cadres and staff all things dry.
Fourth, to broaden the service areas, to provide various personalized services, the need to establish wholeheartedly the ideology which serves for the owners, want to before the owners need to do before the owners need to, and in providing owners with regular health, safety, maintenance services, on the basis of the positive development of greening, housekeeping, entrusted, agent, intermediary, business services, not only makes the owner get real benefits in the realty service, also make oneself of the realty service for economic and social benefits.
Fifth, sets up the brand service, use the brand in a competitive edge in the market, give full play to the geographical advantages, brand advantages, create the opportunity to learn from advanced property company its advanced management, management methods and experience, on the basis of improving the service level, to create their own property management brand new.
All kinds of property management have been rising into a new stage of development, there are quite a space for development, the company must be on the thought idea, the management concept and service consciousness in the front, through continuous efforts, practical implementation of new development goals.
The 17th China clean expo will be held in March 29, 2016 - March 31 in Shanghai world expo exhibition hall (both road 1099 pudong new district, near the palace), and then from property cleaning industry in China, the major cleaning equipment suppliers in the expo pavilions, will be for the industry of professional audiences and property cleaning company share new property cleaning industry management technique and form a complete set of tools and equipment, at the appointed time, look forward to your coming to visit.